Last updated: 24 September 2026
These Terms of Use apply when you access or use Roots Tracker, including our website, hair-progress tracker, photo-upload tools, email reminders and any related services.
By using Roots Tracker, you agree to these Terms.
1. Who we are
Roots Tracker is operated by:
Archie Warren
Email: [hello@rootstracker.co.uk]
In these Terms, “Roots Tracker”, “Roots”, “we”, “us” and “our” refer to the operator of the Roots Tracker service.
“You” and “your” refer to the person using the service.
2. What Roots Tracker provides
Roots Tracker is a personal hair-progress tracking service.
The service may allow you to:
Upload photographs of your hair
Create an initial baseline
Upload further photographs at regular intervals
Compare photographs over time
Receive monthly tracking reminders
Maintain a personal visual record of your hair progress
Access other tracking or community features we may introduce
We may change or develop the features available through Roots Tracker from time to time.
3. Roots Tracker is not a medical service
Roots Tracker is not a healthcare provider, medical clinic, pharmacy or medical-device service.
The service is designed to help users organise and compare photographs over time.
Nothing provided through Roots Tracker constitutes:
Medical advice
Diagnosis
Treatment
Prescription advice
A recommendation to begin, stop or change medication
A medical assessment of hair loss
A substitute for professional healthcare
The appearance of hair in photographs can be affected by lighting, hairstyle, hair length, camera position, image quality and other factors.
Roots Tracker does not guarantee that photographs accurately demonstrate hair growth, hair loss or treatment effectiveness.
If you are concerned about hair loss, scalp health, medication or another medical issue, you should speak to an appropriately qualified healthcare professional.
4. No treatment or outcome guarantees
Roots Tracker does not promise or guarantee:
Hair regrowth
Reduced hair loss
Improvement in hair density
Any particular cosmetic result
That a particular treatment is working
That your photographs will demonstrate a measurable change
Roots Tracker is a tracking tool only.
Any decisions you make concerning treatments, medication, supplements, surgery or healthcare should be made independently and, where appropriate, with a healthcare professional.
5. Eligibility
You must be 18 years old or over to use Roots Tracker.
By using the service, you confirm that you are at least 18.
We do not knowingly offer the service to children.
6. Your account and information
You must provide accurate information where reasonably required to use Roots Tracker.
You are responsible for:
Keeping access to your email account secure
Providing an email address you control
Ensuring photographs you upload belong to you or that you have permission to upload them
Keeping any account credentials confidential
Informing us if you believe somebody has accessed your account without permission
You must not impersonate another person or create an account using somebody else’s identity without permission.
7. Uploading photographs
You retain ownership of photographs you upload.
By uploading photographs, you give Roots Tracker permission to host, store, process and display those photographs to you to provide the tracking service.
This permission lasts only for as long as reasonably necessary to provide the service, subject to our Privacy Notice and applicable law.
Uploading a photograph does not give us permission to use it in advertising, testimonials, social media, public before-and-after galleries or AI training.
We would seek separate permission before using an identifiable user photograph for those purposes.
8. Photographs of other people
You should upload photographs only where:
You are the person shown; or
You have the necessary permission to upload the photograph
Do not upload identifiable photographs of another person without their permission.
9. Acceptable use
You must not use Roots Tracker to:
Upload unlawful content
Upload abusive, threatening or discriminatory content
Upload sexually explicit content unrelated to the legitimate purpose of the tracker
Upload photographs of children
Upload another person’s confidential information without permission
Attempt to access another user’s data
Circumvent security measures
Introduce malware, malicious code or automated attacks
Scrape or systematically extract information from the service
Use Roots Tracker to commit fraud
Misrepresent Roots Tracker content as medical advice
Interfere with the operation of the service
We may restrict or suspend access where reasonably necessary to protect users, security or the service.
10. Paid services and pricing
Some Roots Tracker features may require payment.
The price applicable to your purchase will be displayed before you complete payment.
Unless clearly stated otherwise, prices shown to UK consumers should include any applicable VAT where required.
Payments may be processed by third-party payment providers such as Stripe.
We do not normally receive or store your full payment-card details.
11. One-off purchases
Where Roots Tracker is sold as a one-off purchase, the price and features included will be stated before purchase.
A description such as “lifetime access” should only be used where Roots Tracker genuinely intends to provide access for the lifetime of that product or service. I would avoid promising “lifetime” access in your launch offer and instead describe exactly what the customer gets.
For example:
“12 months of monthly hair-progress tracking.”
That is much easier to define and honour.
12. Subscriptions
If we introduce subscriptions, the following will be disclosed before purchase:
Subscription price
Billing frequency
What is included
Whether the subscription automatically renews
How to cancel
When cancellation takes effect
We will not hide automatic renewal terms.
UK consumer-contract terms must be clear and fair, and excessively difficult cancellation arrangements or unbalanced renewal terms can be unenforceable.
13. Cancellation and consumer rights
Nothing in these Terms removes any rights you have under applicable consumer law.
If you are a UK consumer, digital services and digital content may be subject to statutory protections under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill and digital content must meet applicable legal standards.
Your cancellation or refund rights may depend on:
What you purchased
Whether the service began immediately
Whether digital content was supplied
Whether you expressly requested immediate supply
Applicable consumer legislation
We will provide any cancellation information required by law before purchase.
14. Refunds
Any voluntary refund policy will be shown clearly at checkout.
Nothing in our refund policy affects your statutory consumer rights.
We will not rely on a term stating that payments are “non-refundable in all circumstances”, because statutory rights may still apply.
If a paid service is not provided as agreed, applicable consumer remedies may include repeat performance, repair, replacement or an appropriate price reduction depending on the nature of the service or digital content.
15. Promotional offers
From time to time, we may offer:
Introductory prices
Founding-member pricing
Discount codes
Free trials
Promotional access periods
Specific terms attached to a promotion will be explained when the offer is made.
Promotions may have genuine eligibility criteria or expiry dates.
16. Monthly reminders
If you choose to use monthly reminders, we may send service-related messages to remind you to upload your next set of photographs.
These are operational communications relating to your tracker.
You may be able to opt out of reminders without closing your account.
Marketing emails are handled separately.
17. Community features
If Roots Tracker later introduces community features, users must treat other members respectfully.
Community content may include personal experiences and discussions about hair loss.
Such content represents the views or experiences of individual users and should not be treated as medical advice.
Users must not:
Prescribe medication to another member
Pretend to be a doctor or other regulated healthcare professional
Make dangerous medical claims
Harass or shame other users
Share another user’s photographs outside the community without permission
Encourage illegal or unsafe activity
We may moderate or remove community content where reasonably necessary.
18. Third-party content and links
Roots Tracker may link to third-party websites, healthcare information or external services.
Those services are operated independently from Roots Tracker.
A link does not necessarily mean we endorse everything provided by that third party.
You should review the third party’s own terms and privacy information before using their services.
19. AI-generated features
If Roots Tracker later introduces artificial-intelligence features, any AI-generated information should be treated as informational only.
AI output may be inaccurate or incomplete.
We will not present AI-generated assessments as medical diagnoses.
We should also disclose clearly if an image, recommendation or analysis has been generated or materially altered using AI where doing so is relevant to users’ understanding of the service.
20. Intellectual property
The Roots Tracker name, branding, website design, written materials, graphics and software may be protected by intellectual-property rights.
Unless we expressly permit it, you may not:
Copy our branding for commercial use
Resell the service
Reproduce substantial parts of our website
Reverse engineer proprietary software
Claim our content or branding as your own
This does not affect your ownership of photographs or other content you upload.
21. Availability of the service
We aim to keep Roots Tracker available and functioning reliably.
However, online services sometimes experience:
Maintenance
Updates
Hosting failures
Third-party outages
Technical errors
Security incidents
We do not promise uninterrupted or error-free availability.
Where reasonably possible, we will try to minimise disruption.
22. Changes to Roots Tracker
We may improve, update, add to or discontinue parts of the service.
Where a change materially affects a service a paying customer has already purchased, we will act reasonably and in accordance with applicable consumer law.
We will not use these Terms to give ourselves an unrestricted right to remove paid-for benefits without appropriate justification or remedy.
That point is important because UK consumer terms cannot simply create a major imbalance in the trader’s favour.
23. Closing your account
You can ask to close your Roots Tracker account by contacting:
[privacy@rootstracker.co.uk]
Account closure and deletion of personal information are handled in accordance with our Privacy Notice.
Some information may need to be retained where legally required, for example certain financial transaction records.
24. Suspension or termination by us
We may suspend or terminate access where reasonably necessary because:
You seriously breach these Terms
Your use poses a security risk
You misuse another user’s information
You use the platform unlawfully
Payment legitimately remains outstanding
Continuing to provide the service would expose us or others to material legal or security risk
Where appropriate, we will give reasonable notice.
We will not use this clause to deprive consumers unfairly of services for which they have paid.
25. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.
UK consumer law does not allow businesses simply to contract out of certain fundamental responsibilities.
Subject to those protections, Roots Tracker is not responsible for losses caused solely by:
Your reliance on the tracker as medical advice
Decisions you make about healthcare or treatment without appropriate professional advice
Inaccurate comparisons caused by inconsistent photographs
Your disclosure of your own login or email credentials
Events outside our reasonable control
Any limitation of liability must still be fair and lawful.
26. Your statutory rights
If you are a consumer, nothing in these Terms affects rights you have under applicable law.
This includes rights provided by the Consumer Rights Act 2015 and other applicable UK consumer-protection legislation.
27. Privacy
Our handling of personal information is explained in our Privacy Notice:
track.rootstracker.co.uk/privacy
Your agreement to these Terms is not a substitute for explicit consent to process special-category information.
Where explicit consent is needed, we request that separately.
The ICO states that health information can be special-category data and, where explicit consent is relied upon, the user must actively and expressly confirm it and be able to withdraw it.
28. Complaints
If you have a complaint about Roots Tracker, contact:
[support@rootstracker.co.uk]
We will try to resolve complaints reasonably and promptly.
Nothing in this section prevents you from exercising any rights available to you under consumer law.
29. Changes to these Terms
We may update these Terms as Roots Tracker develops or where the law changes.
The latest version will be published at:
track.rootstracker.co.uk/terms
If a change materially affects an existing paid service, we will provide reasonable notice where required.
30. Governing law
If you are a consumer living in the United Kingdom, these Terms are governed by the applicable laws of the part of the UK in which you live, and you retain any rights you have to bring proceedings in your local courts.
I prefer this wording to saying something overly aggressive such as “all disputes must be heard exclusively in England”, because consumer jurisdiction clauses can themselves raise fairness issues.
31. Contact us
Questions about these Terms can be sent to:
Roots Tracker
Archie Warren
hello@rootstracker.co.uk